Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How to Request an Appointment
You can request an appointment in the following ways:
All our GP’s work on a part time basis so we have set up our appointment system to ensure you can be seen by the most relevant GP as soon as possible. We aim to offer a routine appointment within 2 weeks.
- If you have a problem which needs to be dealt with as a priority we can usually offer you an appointment with one of our GP’s on the same day. These appointments should not be used for routine or non-urgent on-going problems. Please try and call as early as possible (lines open at 08:00) to ensure you can be seen.
- If you have an on-going problem, we will offer you the next available routine appointment with your usual GP.
- If you have a new problem, we will offer you the next available routine appointment with one of our GP’s.
You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice. Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.
You will never be refused to see a doctor if one is available. If you no longer need your appointment please let us know using our cancel an appointment form.
Please remember that appointments are for one person only. If you feel your consultation may be lengthy, ask the receptionist for a double appointment when you book.
Our GPs and nurses do not consult via email communication.
If you are more than 10 minutes late for your appointment the GP will not be able to see you and you will need to rearrange your appointment.
If you are running late, please call us and let us know, we may be able to help.
There are times when you may just want to talk to a doctor on the telephone. We therefore offer telephone consultations at the end of morning surgery. These do not disturb surgery consultations and protect your own confidentiality. To request a telephone consultation please contact reception.
The receptionist will take a contact telephone number from you, advising you of an approximate time that the doctor will call.
Please ensure you are able to take a call from the doctor within the timeframe given. If you cannot be reached a new appointment time may be required.